General Return Policy for Aromatherapy Products & Home Decor Accents 1. **Return Time Window** We accept returns for all aromatherapy products and home decor accents within 30 calendar days from the date of delivery. To initiate a return request, please contact our customer service team at [customer service email] with your order number and clear photos of the product, original packaging, and all included accessories. 2. **Return Eligibility** - Aromatherapy products must be unused, unopened, and in their original sealed packaging to be eligible for return (opened or used products cannot be resold and will not be accepted for return). - Home decor accents (including ceramic, metal, or glass pieces) must be in their original condition, free from scratches, dents, or other damages, with all original packaging and accessories included. - Customized, personalized, or made-to-order items are non-returnable and non-refundable. - If your item arrives damaged due to shipping, please provide unboxing photos and delivery proof within 48 hours of receiving the package, and we will arrange a free replacement or full refund. 3. **Return Shipping & Fees** - For returns due to product quality issues (e.g., defective items, incorrect products received), we will provide a prepaid return shipping label and cover all shipping and customs clearance fees for cross-border returns. - For returns due to personal preference (e.g., change of mind, style mismatch), the customer is responsible for all return shipping costs, including any customs duties, brokerage fees, or storage charges incurred during cross-border return transit. - For fragile decor accents, please use bubble wrap or protective packaging to secure the item during return shipping; we reserve the right to reject returns with damaged items caused by improper packaging. 4. **Refund Process** - Once we receive and inspect the returned item (within 1-2 business days of delivery to our warehouse), we will initiate a refund to your original payment method. - Refunds typically take 3-5 business days to reflect in your account, depending on your payment provider's processing timeline. 5. **Additional Notes** - For cross-border orders, return shipments may be subject to local customs inspections and delays; we are not responsible for delays caused by customs procedures. - If you receive an incorrect or missing item, please contact our customer service within 48 hours of delivery with photos of the package and contents, and we will arrange a free replacement or full refund at no extra cos1t.Return Time Window
We accept returns for all products within 7 calendar days from the date of delivery. To initiate a return request, please contact our customer service team at [sezenity_aroma@163.com] with your order number and clear photos of the product, original packaging, and all included accessories.
Return Eligibility
All products must be unused, and in their original condition to be eligible for return (used products cannot be resold and will not be accepted for return).
Home decor accents (including ceramic, metal, or glass pieces) must be free from scratches, dents, or other damages, with all original packaging and accessories included.
If your item arrives damaged due to shipping, please provide unboxing photos and delivery proof within 48 hours of receiving the package, and we will arrange a free replacement or full refund.
Return Shipping & Fees
For returns due to product quality issues (e.g., defective items, incorrect products received), we will provide a prepaid return shipping label and cover all shipping and fees for returns.
For returns due to personal preference (e.g., change of mind, style mismatch), the customer is responsible for all return shipping costs, including any customs duties, brokerage fees, or storage charges incurred during cross-border return transit.
For fragile decor accents, please use bubble wrap or protective packaging to secure the item during return shipping; we reserve the right to reject returns with damaged items caused by improper packaging.
Refund Process
Once we receive and inspect the returned item (within 1-2 business days of delivery to our warehouse), we will initiate a refund to your original payment method.
Refunds typically take 3-5 business days to reflect in your account, depending on your payment provider's processing timeline.
Additional Notes
For cross-border orders, return shipments may be subject to local customs inspections and delays; we are not responsible for delays caused by customs procedures.
If you receive an incorrect or missing item, please contact our customer service within 48 hours of delivery with photos of the package and contents, and we will arrange a free replacement or full refund at no extra cost.
### General Return Policy for Aromatherapy Products & Home Decor Accents 1. **Return Time Window** We accept returns for all aromatherapy products and home decor accents within 30 calendar days from the date of delivery. To initiate a return request, please contact our customer service team at [customer service email] with your order number and clear photos of the product, original packaging, and all included accessories. 2. **Return Eligibility** - Aromatherapy products must be unused, unopened, and in their original sealed packaging to be eligible for return (opened or used products cannot be resold and will not be accepted for return). - Home decor accents (including ceramic, metal, or glass pieces) must be in their original condition, free from scratches, dents, or other damages, with all original packaging and accessories included. - Customized, personalized, or made-to-order items are non-returnable and non-refundable. - If your item arrives damaged due to shipping, please provide unboxing photos and delivery proof within 48 hours of receiving the package, and we will arrange a free replacement or full refund. 3. **Return Shipping & Fees** - For returns due to product quality issues (e.g., defective items, incorrect products received), we will provide a prepaid return shipping label and cover all shipping and customs clearance fees for cross-border returns. - For returns due to personal preference (e.g., change of mind, style mismatch), the customer is responsible for all return shipping costs, including any customs duties, brokerage fees, or storage charges incurred during cross-border return transit. - For fragile decor accents, please use bubble wrap or protective packaging to secure the item during return shipping; we reserve the right to reject returns with damaged items caused by improper packaging. 4. **Refund Process** - Once we receive and inspect the returned item (within 1-2 business days of delivery to our warehouse), we will initiate a refund to your original payment method. - Refunds typically take 3-5 business days to reflect in your account, depending on your payment provider's processing timeline. 5. **Additional Notes** - For cross-border orders, return shipments may be subject to local customs inspections and delays; we are not responsible for delays caused by customs procedures. - If you receive an incorrect or missing item, please contact our customer service within 48 hours of delivery with photos of the package and contents, and we will arrange a free replacement or full refund at no extra cost.General Return Policy for Aromatherapy Products & Home Decor Accents 1. **Return Time Window** We accept returns for all aromatherapy products and home decor accents within 30 calendar days from the date of delivery. To initiate a return request, please contact our customer service team at [customer service email] with your order number and clear photos of the product, original packaging, and all included accessories. 2. **Return Eligibility** - Aromatherapy products must be unused, unopened, and in their original sealed packaging to be eligible for return (opened or used products cannot be resold and will not be accepted for return). - Home decor accents (including ceramic, metal, or glass pieces) must be in their original condition, free from scratches, dents, or other damages, with all original packaging and accessories included. - Customized, personalized, or made-to-order items are non-returnable and non-refundable. - If your item arrives damaged due to shipping, please provide unboxing photos and delivery proof within 48 hours of receiving the package, and we will arrange a free replacement or full refund. 3. **Return Shipping & Fees** - For returns due to product quality issues (e.g., defective items, incorrect products received), we will provide a prepaid return shipping label and cover all shipping and customs clearance fees for cross-border returns. - For returns due to personal preference (e.g., change of mind, style mismatch), the customer is responsible for all return shipping costs, including any customs duties, brokerage fees, or storage charges incurred during cross-border return transit. - For fragile decor accents, please use bubble wrap or protective packaging to secure the item during return shipping; we reserve the right to reject returns with damaged items caused by improper packaging. 4. **Refund Process** - Once we receive and inspect the returned item (within 1-2 business days of delivery to our warehouse), we will initiate a refund to your original payment method. - Refunds typically take 3-5 business days to reflect in your account, depending on your payment provider's processing timeline. 5. **Additional Notes** - For cross-border orders, return shipments may be subject to local customs inspections and delays; we are not responsible for delays caused by customs procedures. - If you receive an incorrect or missing item, please contact our customer service within 48 hours of delivery with photos of the package and contents, and we will arrange a free replacement or full refund at no extra cost.defef
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### General Return Policy for Aromatherapy Products & Home Decor Accents 1. **Return Time Window** We accept returns for all aromatherapy products and home decor accents within 30 calendar days from the date of delivery. To initiate a return request, please contact our customer service team at [customer service email] with your order number and clear photos of the product, original packaging, and all included accessories. 2. **Return Eligibility** - Aromatherapy products must be unused, unopened, and in their original sealed packaging to be eligible for return (opened or used products cannot be resold and will not be accepted for return). - Home decor accents (including ceramic, metal, or glass pieces) must be in their original condition, free from scratches, dents, or other damages, with all original packaging and accessories included. - Customized, personalized, or made-to-order items are non-returnable and non-refundable. - If your item arrives damaged due to shipping, please provide unboxing photos and delivery proof within 48 hours of receiving the package, and we will arrange a free replacement or full refund. 3. **Return Shipping & Fees** - For returns due to product quality issues (e.g., defective items, incorrect products received), we will provide a prepaid return shipping label and cover all shipping and customs clearance fees for cross-border returns. - For returns due to personal preference (e.g., change of mind, style mismatch), the customer is responsible for all return shipping costs, including any customs duties, brokerage fees, or storage charges incurred during cross-border return transit. - For fragile decor accents, please use bubble wrap or protective packaging to secure the item during return shipping; we reserve the right to reject returns with damaged items caused by improper packaging. 4. **Refund Process** - Once we receive and inspect the returned item (within 1-2 business days of delivery to our warehouse), we will initiate a refund to your original payment method. - Refunds typically take 3-5 business days to reflect in your account, depending on your payment provider's processing timeline. 5. **Additional Notes** - For cross-border orders, return shipments may be subject to local customs inspections and delays; we are not responsible for delays caused by customs procedures. - If you receive an incorrect or missing item, please contact our customer service within 48 hours of delivery with photos of the package and contents, and we will arrange a free replacement or full refund at no extra cost.
