Order Processing Time
All orders are processed and packed within 1-3 business days after payment confirmation (excluding weekends, public holidays, and peak shopping seasons such as Black Friday and Christmas).
Estimated Delivery Time
The standard estimated delivery time for international orders is approximately 10-14 calendar days from the date of shipment. This timeline includes international transportation, customs clearance, and local final-mile delivery. This is an estimated timeframe, as delivery may be delayed due to unforeseen factors.
Shipping Destinations
We currently provide international shipping services to most countries and regions in North America, which are our core target markets. If your delivery address is located in a remote area or a region with restricted logistics, our customer service team will contact you promptly to confirm the feasibility of delivery or assist with order adjustments.
Shipping Tracking
Once your order is shipped, we will send a shipping confirmation email with a unique tracking number to the email address you provided. You can use this tracking number to check real-time logistics updates on the official website of our international logistics carrier. Please allow 2-3 business days for the tracking information to be fully updated and visible in the system.
Lost or Damaged Packages
In the rare case that your package is lost during transit or arrives with damaged products due to shipping accidents, please contact our customer service team, providing your order number, tracking number, and clear photos of the damaged package (if applicable). We will investigate the issue with the logistics carrier and provide a solution.